Sean Ngo

President/Founder

Biography

Sean was born in Danang, Vietnam and moved to the United States with his family in 1992 where he lived in Crete, Nebraska until he graduated with Doane University in 2006.   Throughout his childhood and through school, Sean was interested in technology and design.  His father had a passion for photography, which also was passed onto Sean.  

Sean started his information technology career path at Cerner Corporation in Kansas City, Missouri.  There Sean picked up new skills in hardware and software diagnostics.  When Sean met his now wife, Hanh, he moved back to Nebraska to work for Dell Technologies.  While working for Dell, he started MemoryBox Photo Booth, which is a photography and photo booth service.  One thing led to another and MemoryBox Designs was developed. 

MemoryBox Designs encompasses all of Sean’s pass experiences and knowledge together to create a single entity to help other business compete in today’s world.  MemoryBox Designs wants to bring businesses into the 21st century.  With the creativity and drive that Sean brings, MemoryBox Designs, can you help gain more revenue.

 

Resume

July 2011 - Present
President/Founder—HNCS, LLC.
dba MEMORYBOX DESIGNS
dba MEMORYBOX PHOTO BOOTH
dba NEBRASKA PHOTO BOOTH
  • WIP…
November 2016 - Present
Messaging Services Specialist Advisor—NTT Data, Inc.
  • Assigned to specific clients where I am the service delivery manager and oversee a few individual Level 3 support personnels that work on the account.
  • Work with project manager to onboard new clients into our support model.
  • Travel to client sites for discovery and project planning workshops when onboarding new client.
  • Implement a new Microsoft Intune solution for an insurance organization.
  • Work with third party vendors to troubleshoot large outages.
  • Along with all the duties mentioned in the previous role since we just changed companies but not roles
August 2009 - November 2016
Enterprise Mobility Senior Advisor—Dell Technology
  • Extensive experience with customer support over the phone.
  • Organized meetings and gather key resources for project implementation.
  • Created migration plans for new and existing customers to ensure seamless transitions.
  • Followed an on-call rotation to ensure that clients’ receive the utmost customer support around the clock.
  • Collaborated with other teams in order to provide a great customer experience.
  • Suggested and redesigned mobility environments based on needs and projected growth of an organization.
  • Designed and suggested MDM solutions to customers based on their needs.
  • Created necessary firewall, IP, and AD requests to other teams to prepare for new installations.
  • Triaged incidents that are submitted to our team to the right level of support.
  • Troubleshooted to find resolutions to high severity incidents that are submitted to our team.
  • Worked more dedicated with larger accounts such as Moody’s Investments and Lucile Packard Children’s Hospital.
  • Traveled to client sites to discuss road maps and suggest ideas for future implementation.
  • Stood up a brand new BlackBerry environment for large client within a few days due to component failure.
  • Helped onboard of new team members.
  • Created training documents for lower levels of support so ensure that the first line of defense has the proper information to support our customers.
October 2007 - August 2009
Senior Support Analyst—Cerner Corporation
  • Answered incoming calls from associates to troubleshoot computer issues
  • Troubleshot hardware issues on mobile and desktop devices
  • Set up devices with new hard drive for associates when current drive has gone bad
  • Investigated, analyzed, and provided comprehensive solutions for service requests by using applicable monitoring and troubleshooting tools
  • Responsible for thorough documentation related to investigation and issue resolution
  • Had the ability to prioritize and manage work queue
  • Provided troubleshooting support and knowledge transfer for associates
  • Replaced broken hardware on laptops when necessary

Skills

Photography100%
Graphic Design80%
Web Design100%
Desktop Support100%
Network Design75%
Mobile Data Management100%

Contact Info

Phone : +1 402.440.2194
Email : sean@memoryboxbooth.com